维特利亚国立理工学院/Whitireia New Zealand

    课程名称: New Zealand Diploma in Information Technology Technical Support (Level 5)
    课程级别:大专/Diploma(5/6级)
    课程代码:
    学费:NZ $17,088 for the entire...
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    学分:
    开学时间:21-May-2018
    申请截止:
    授课校区:Computer Power Plus (Wellington Campus)
    课程信息:

    Course details

    Summary

    This new programme prepares you to work in a range of entry level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support or provide a pathway to further IT related study. Upon graduating you will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. You will also be able to operate within professional IT standards and practice, as part of a team, or independently with a broad level of supervision.

    Major qualification goals

    Upon completion of this qualification, you will be able to:

    Apply the fundamentals of information systems concepts and practice to support and enhance organizational processes and systems.

    Apply the fundamentals of IT technical support concepts and practice to manage hardware and software resources to meet organisational requirements.

    Apply the fundamentals of interaction design concepts and practice to enhance interface design.

    Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes.

    Select, install and configure IT hardware and systems software to meet organisational requirements.

    Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.

    Configure and administer systems and applications to meet typical organisational IT support requirements.

    Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.

    Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.

    Identify common issues related to IT security and apply a range of solutions.

    Demonstrate an operational knowledge and understanding of IT service management to meet typical

    organisational customer service requirements.

    Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.

    Apply the principles of software development to create simple working applications.

    Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.

    Career opportunities

    • Network Administrator
    • Technical Support
    • Systems Support
    • Service Administration
    • Customer Service Engineer
    • Hardware Support
    • PC Support
    • Help Desk

    Future Career Possibilities

    • Network Manager
    • Service Manager
    • Technical Manager
    • Help Desk Manager
    • Network Engineer
    • Workshop Manager
    • Self Employed

    Further study Options

    Upon successful completion of this diploma, students can further enhance their IT career opportunities with the following qualifications:

    • New Zealand Diploma in Systems Administration (Level 6)
    • New Zealand Diploma in Networking (Level 6)
    • Diploma in Advanced Information Technology (Level 7)

    Entry criteria

    • Must be 18 years or older
    • IELTS 5.5 (no band less than 5.0) or equivalent
    • NZQA level 3 certificate in computing or equivalent knowledge, skills and experience. If you do not have a level certificate in computing or equivalent, you can take our Skills and Knowledge Assessment.


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